Differing roles of Information Technology (IT) between Total Quality Management (TQM) and Information System (IS) based organisations: Using accountability as an explanation

Our argument will be formed as followed. We will demonstrate why IS has individual accountability which lends itself to a more aggressive, controlling and measuring role from IT. TQM, on the other hand, has group accountability and lack individual accountability, this is why IT only plays a supportive, information sharing role within organizations. We will conclude with how these two processes co-exist within each other through one taking a more supportive role to complement the other.